Case Study Simon Falk Eyecare

Case Study | Simon Falk Eyecare

Company

Simon Falk Eyecare

Location

Oakwood, Leeds

Industry

Independent: Eyecare Specialists | Hearing Care Specialists

Read Their Reviews

About the company

Established back in 1999, Simon Falk Eyecare are located in Oakwood in Leeds. They are a team of friendly, highly qualified professionals.

They take great pride in offering a warm and individual service to all their customers.

Their Pain Point

Simon Falk Eyecare was already delivering excellent service and building strong relationships with customers, but there wasn’t a consistent process in place to capture that feedback publicly.

As a result, many happy customers simply moved on without leaving a review, meaning their online reputation didn’t fully reflect the quality of their work.

Read Their Reviews

The Results

Before Simon Falk Eyecare started using our Customer Feedback Centre service, they had zero Google Reviews and zero Facebook recommendations

Since using the Customer Feedback Centre Simon Falk Eyecare have seen their reputation increased by:

Working with the team has been a hugley positive experience for our business. The customer support has been outstanding – easily a 10/10 – and they’re always quick to help whenever we need anything.

It’s also made a real difference in strengthening our relationships with customers, as well as giving us much better control over our online reputation. Overall, it’s been a simple but powerful addition to how we manage feedback and reviews.

Simon Falk

Director, Simon Falk Eyecare

Find out why thousands of local buisnesses are using the Customer Feedback Centre to grow their reputation

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