News, Articles & Advice

Practical insights to help you build trust, attract more customers and create sustainable business growth.

What to Do When You Get a 1‑Star Google Review (Without Panicking)
By Andrew Hurrell May 21, 2026
A 1-star Google review can sting. Learn how to respond professionally, handle fakes, and keep new 5-stars coming in. reply calmly, fix the issue, report fakes.
The Review That Nearly Became a Reputation Crisis
By Andrew Hurrell May 12, 2026
One missed appointment nearly triggered a reputation disaster. Discover the hidden mistake most businesses make after negative feedback.
Do Reviews Matter for Every Business?
By Andrew Hurrell May 7, 2026
Do reviews matter for your business? Yes - here’s why (and who needs them most), plus a simple way to get more reviews consistently without chasing.
Top 5 Businesses That Benefit Most From Google Reviews (Genuinely)
By Andrew Hurrell April 28, 2026
Google reviews can make or break trust. Here are 5 business types that benefit most, and how to automate review requests without chasing customers.
Why Customer Reviews Matter for Every Business, Not Just on Trustpilot
By Andrew Hurrell April 10, 2026
Why customer reviews matter for every business, not just Trustpilot, and how they help build trust, visibility and more enquiries.
Removals and Reputation: How AJ Stephenson Built Trust with 195 Google Reviews and 1,353 Reviews
By Andrew Hurrell March 24, 2026
See how AJ Stephenson Removals & Storage grew from 2 Google reviews to 195, plus 1,353 customer reviews, with the right support; Customer Feedback Centre.
Why Your Google Reviews Are Stuck - and How to Get Them Moving Again
By Andrew Hurrell March 16, 2026
Google reviews stuck? Learn why reviews stall and how to get genuine customer feedback flowing again with help from Customer Feedback Centre.
How the Customer Feedback Centre Helps Home Improvement Companies Get More Reviews - Effortlessly
By Andrew Hurrell February 27, 2026
Effortlessly get more reviews for your home improvements business with Customer Feedback Centre. Automate requests, respond fast, & manage it all in one place.
How Accountancy Companies Can Get More Customers Online
By Andrew Hurrell February 19, 2026
Get more clients for your accountancy firm — practical tips on building trust, collecting real reviews, and boosting your online presence.
Show More