Case Study | High-Tech Membrane Roofing
Company
High-Tech Membrane Roofing Ltd
Location
Benfleet, Essex
Industry
Domestic Flat Roofers | Commercial Flat Roofers | Roof Lanterns | Skylights | Conservatory Roofs | Green Roofs | Roofline |
Warm Roof Insulation
About the company
High-Tech Membrane Roofing Ltd supply and fit the most advanced flat roofing systems, giving the ultimate in flat roof protection. High-Tech offer a rock solid unique lifetime guarantee.
They are based in Benfleet, and provide their services throughout Essex, Kent and London. They specialise in all domestic and commercial flat roofs.
High-Tech is 100% committed to customer care and overall satisfaction every time.
Their Pain Point
High-Tech were struggling to get their customers to return their feedback card which had been left with them after each installation.
They found that after the fitting team had left the customers premises the amount of feedback received was very low, plus the fitters felt uncomfortable in handing out the cards in the first instant.
The Results
Before High-Tech Membrane Roofing started using our Customer Feedback Centre service they had
5 Google Reviews and 5 Check-A -Trade Reviews.
Since using the Customer Feedback Centre High-Tech Membrane Roofing have seen their reputation increased by:
I'm very pleased with how the Customer Feedback Centre has allowed us to grow our reputation.
It's enabled our potential customers to see we are a trustworthy and honest company, even before they pick the phone up and call us...
It's a fantastic system and we love it. I would totally recommend it.
