FAQs

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

FAQs about the Customer Feedback Centre

Here are some frequently asked questions about the Customer Feedback Centre and our online review platform. Our FAQs cover many high-level questions. If we haven’t answered something below, then please get in touch.

What is the Customer Feedback Centre?

Customer Feedback Centre has been designed to let a business easily implement a customer feedback and online review management process which has been based on tried and true best practices.

Our product automatically requests and tracks customer feedback, pushes positive testimonials out to the business website, prevents bad reviews, and encourages happy customers to leave online reviews across the Internet.

Will the Customer Feedback Centre work for all types of business?

Customer Feedback Centre can be used for pretty much any type of business which will benefit from a consistent process for generating, capturing and responding to feedback left by customers so they can create a virtuous cycle of customer engagement and service improvement.

Customer Feedback Centre has been designed to allow small to medium businesses easily implement a best practice customer review management process.

Our product automatically solicits and tracks feedback, so minimises the number of bad reviews, pushes good testimonials out to the business website and encourages happy customers to leave reviews across the Internet.

Here’s some key benefits of the Customer Feedback Centre:

1. Testimonials will get better search results: The more reviews and testimonials you get, the better your search results become. Which then leads to more customers and even more reviews.

2. Capture feedback: Get in the habit of creating a dialogue with customers which then allows you to build on all your strengths, pick up on problems early, and constantly improve your customer service.

3. Generate word-of-mouth: Customer Feedback Centre can help you generate the referrals, testimonials, and other word-of-mouth feedback that leads to repeat business.

I don’t have a website, do I need one to use the Customer Feedback Centre?

The short answer is No! A website is not a must to use our platform.

Customer Feedback Centre will provide you with everything you need. This includes a feedback page, email forms to allow you to communicate with your customers right away.

Please note though, we very much encourage every business owner to have a website.

Customer Feedback Centre allows you to embed live customer testimonials on your website and ask for feedback right on your website.

Customer Feedback Centre uses the Google friendly Schema.org format to display your chosen reviews and testimonials, which are then indexed as unique content of your own site.

The Customer Feedback Centre works in conjunction with ALL types of websites, for example: HTML, WordPress, PHP, Drupal, Joomla, and many more. Our platform has been fully designed to be responsive for Mobile and Tablet uses and works on any Mac and PC browser such as Internet Chrome, Explorer, Safari, Firefox, etc.

Do you offer a ‘No Risk’ Trial?

Absolutely, we want you to fully test drive the service and see it in action, and we’ve made this as easy as possible by offering a 100% no quibble, no questions asked, full 30 day money back guarantee.

Will I be tied into a contract with the Customer Feedback Centre? Will there be a termination fee?

In short, no! The Customer Feedback Centre does not have any hidden fees, contracts, lock-ins or termination fees. Your account is billed monthly and you can cancel at any time.

The reviews/data is yours too, upon departure we’ll export all your customers and reviews at any time.

Is the Customer Feedback Centre comparable with PCs, Macs, Tablets and Smartphones?

Most definitely Yes to all of the above.

1. The Customer Feedback Centre is fully responsive and works on any PC, MAC, Tablet, iPad, iPhone, Android phone and more.

2. Customer Feedback Centre works with all modern browser versions of Chrome, Safari, Internet Explorer, Firefox, etc.

3. Customer Feedback Centre also works on all types of websites – HTML, WordPress, PHP, Drupal, Joomla, and more.

How much of my time will the Customer Feedback Centre take up each week?

Because the Customer Feedback Centre is fully automated, it will only require a few minutes of your time each week, even less depending on many factors which we will go through with you during set-up.

We have many automated features, such as:

1. Automatically send and receive feedback emails and alerts.

2. Automatically approve positive reviews to show on the web, while hiding negative ones.

3. Fully automated follow up and reminder emails.

This will all be set up during your one to one training.

Is there Customer Feedback Centre support?

We want you to utilise our platform so help is offered in many ways:

1. Email support

2. One to one training to ensure you get off to a flying start

3. Telephone support

Are there other reputation softwares available?

Yes there are, but we do like to think we're the right solution for small businesses.

The Customer Feedback Centre was created and is maintained by well known industry experts. We focus on providing an affordable, effective and intuitive customer feedback and online review platform for you.

Only with Customer Feedback Centre can you be assured that changes in Local Search, Schema Markup and Reputation Management find their way into your online presence right away.

Best Practices & Encouraging Customer Feedback

Do search engines such as Google index testimonials and feedback left by my customers?

Yes — all content presented by the Testimonials Widget is able to be indexed by Google and other search engines as part of your website. It is marked up in the Schema.org review format, a rich-snippet format that Google etc recognise. In many cases, we’ve seen testimonials pages get enough page rank where the review ‘stars’ also show up in the Google search results.

I don’t collect my customer’s email addresses - can Customer Feedback Centre help?

Most definitely. Many businesses don’t have email addresses for their customers.

Now is a good time to start collecting them though.

Customer Feedback Centre works great on mobile devices like iPhone, Android phones, iPads, etc so you can just add the customer’s name and email address right there while they are are at your premises or on the phone.

Customer Feedback Centre provides a “Kiosk Mode” and a short direct feedback “URL” unique to your business and these methods actually help you acquire the customer’s email address.

Kiosk mode is great for using Customer Feedback Centre on site while with your customers. The Unique Feedback URL can be added to printed media, invoices, bills, tabs, receipts, business cards, QR codes, SMS etc – and does not require you to know the customers email or name.

Of course remember your customer data is yours - you can export all data at any time.

Does the Customer Feedback Centre syndicate reviews to other sites?

Customer Feedback Centre does not syndicate your review content. Duplicating and syndicating content is definitely frowned upon by Google and other search engines, which can then damage your search engine optimisation, it will not help it.

Customer Feedback Centre captures feedback from your customers that can be used on your website, and encourages your happy customers to leave you online reviews on sites like Google, Facebook, Check a Trade, What Clinic and dozens more by making it easy for them.

This approach provides unique, non duplicated content in the form of testimonials and reviews that the search engines love.

Can I give access to other staff or team members to the Customer Feedback Centre - especially if we have multiple locations?

Yes, the Customer Feedback Centre allows you to create a login for other members of your team. Owners, managers, consultants, service staff can get access to Customer Feedback Centre so that they can access their Customer Dashboard, send out Feedback Requests, and get email notifications.

Billing and other businesses in your Customer Feedback Centre Dashboard will not be visible to them.

Helping ‘Switched On’ small businesses based in the UK grow their reputation!!

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