Most business owners are up and running within 24–72 hours. Here's what to expect.
How long does setup take?
Most customers are fully set up within 24 to 72 hours of joining. We handle the technical side - you just need to give us a few basic details about your business and we take it from there.
What do I actually need to do to get started?
Very little. We'll ask for your business name, the email address you use for customers, and a few other straightforward details. There's no software to install and nothing complicated to configure on your end.
Is it going to disrupt my business or take up a lot of my time?
No. The whole system is designed to run in the background. Once it's set up, it works quietly without needing constant attention. Most businesses say they barely notice it's there - except when they start seeing more reviews coming in.
What the platformactually does.
Here's how the platform works day-to-day, and what you can expect to see inside it.
Which review sites do you monitor?
We monitor reviews across more than 100 platforms - including Google, Facebook, Trustpilot, Checkatrade, and many more. If a review goes up anywhere that matters for your type of business, you'll know about it.
Does it work for businesses across the whole of the UK?
Yes. Customer Feedback Centre is designed for UK service businesses operating anywhere in the country. Whether you're in London, Leeds, or Llandudno, the platform works the same way.
How does feedback collection work? Will it bother my customers?
We make it easy to send polite, well-timed review requests to your customers after a job, project or treatment plan has been completed. The process is simple, unobtrusive, and designed to feel natural - not like a spam campaign. Customers who had a good experience are generally happy to leave a quick review when asked at the right moment.
What does the dashboard look like? Is it complicated?
It's built to be straightforward. You can see your reviews, your rating trends, and any new feedback from one place - without needing to log into Google, Facebook, and five other sites separately. If you can use email, you can use the dashboard.
Honest pricing,no surprises.
No hidden fees, no long contracts. Here's exactly what you get and what it costs.
How much does it cost?
The platform is £97 + VAT per month. That covers everything - setup, monitoring, feedback collection, review showcasing, and support. There are no add-ons or hidden extras.
Is there a discount for new customers?
Yes. New customers get 50% off their first month - so you can try it properly before paying full price.
What does the 30-day risk-free guarantee mean?
If you join and decide within the first 30 days that it's not right for your business, we'll give you a full no questions asked 100% refund. The guarantee is there to make sure you feel confident starting, not to trap you.
Are there any contracts or minimum terms?
None. There's no contract and no minimum commitment. You can cancel anytime - just let us know. We'd rather earn your business every month than lock you in.
What happens if I want to cancel?
Just get in touch with us and we'll handle it. No awkward processes, no cancellation fees, no questions designed to wear you down. If you want to leave, that's fine.
Support that feels likea real person.
Over 95% of our customers stay with us long-term. Here's why — and what you can realistically expect.
How quickly will I start seeing results?
Most businesses start seeing new reviews come in within the first few weeks. How quickly it builds depends on how many customers you're serving and how consistently you use the feedback request tools. The platform is designed to make this as easy as possible.
What kind of support do you offer?
You can reach us by phone or email, and we respond like real people - not a help ticket system. We also have a fully trained AI support agent that is available for you 24/7. Most customers find they rarely need to contact us once they're set up, but the support is there when they do.
Why do over 95% of customers stay?
Because it works, and because we're easy to deal with. We don't over-promise during the sales process and then disappear. Businesses who join and use the platform consistently tend to see steady improvement in their reviews, their enquiry quality, and their confidence in their online presence - and they stick around because of that.
I'm not very technical. Will I be able to manage this?
Yes. The platform is designed for business owners, not IT departments. If you can send an email, you can use the Customer Feedback Centre. And if you ever get stuck, we're here.
We only deal ingenuine feedback.
Our reputation is built on helping businesses earn real reviews from real customers - nothing more, nothing less.
Does your platform help businesses get fake reviews?
No. We don't help businesses generate fake or incentivised reviews. Every review collected through our platform comes from a real customer who had a real experience. That's not just our policy - it's the only approach that actually works long-term.
What if a competitor is leaving us fake negative reviews?
We can advise you on the proper way to report fake reviews to the relevant platforms - Google, Trustpilot, and others all have official processes for this. We don't believe in fighting fire with fire. The right approach is to report it through the correct channels, and we'll help you do that.
What does 'genuine feedback' mean in practice?
It means asking real customers for an honest review after a real job, project or treatment - and making it easy for them to leave one. We help you do that at the right moment, in the right way, without pressuring anyone or gaming the system. If a customer had a great experience, they usually want to share it. We just make it simple.
Do you work with businesses that want to suppress or hide negative reviews?
No. Negative reviews are sometimes part of running a business. We help you respond professionally and constructively - which almost always does more for your reputation than hiding a bad review ever would. Prospects trust a business that handles criticism well.
Still got questions?We're easy to reach.
We're a small team of real people - not a faceless support queue. If you're not sure whether Customer Feedback Centre is right for your business, or if something wasn't answered above, just get in touch. We're happy to have a straightforward conversation with no pressure.
