Case Study | Marathon Windows
Company
Marathon Windows
Location
Epsom, Surrey
Industry
Double Glazing | Doors | Windows | uPVC Windows | Conservatories | Orangeries | Garage Conversions
About the company
Marathon Windows of Epsom, Surrey have are experts in the design and installation of a wide range of uPVC products including windows, doors, conservatories, orangeries and even garage conversions.
They have been trading since 1975 and pride themselves on 'no pressure sales approach'.
Their Pain Point
Marathon Windows, having been burned by marketing firms in the past, were understandably wary of investing in any more marketing efforts.
However, once they saw the impressive results they were overjoyed with the outcome. Recognising the immense value of customer feedback, they were initially unsure of how to gather it effectively.
Fortunately, the introduction of the Customer Feedback Centre has proven invaluable to their operations.
The Results
Before Marathon Windows started using our Customer Feedback Centre service they had only 3 Google Reviews.
Since using the Customer Feedback Marathon Windows have seen their reputation increased by:
I only wish we had started using you earlier. It has made such a difference to our reputation and our business. Thank you.
Jane Hepher
Co-Director, Marathon Window
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