Case Study | Phoenix Fireplaces
Company
Phoenix Fireplaces
Location
Battlesbridge, Essex
Industry
They stock and install: luxury gas, electric, solid fuel, antique, original and reproduction fireplaces, and stoves.
About the company
Phoenix Fireplaces pride themselves on an outstanding installation service and luxury fireplaces and stoves.
They specialise in
premium gas, electric, solid fuel, antique, original and reproduction fireplaces, and stoves.
Their Pain Point
Phoenix Fireplaces has always prided themselves on providing the best customer service, and was looking for a way of asking their customers for their opinion on their experience in using their company and the products they sold.
Realising feedback from their customers would guide them in the right direction, and highlight if there are any areas that need to be improvement.
The Results
Before Phoenix Fireplaces started using our Customer Feedback Centre service they had two Google Reviews.
Since using the Customer Feedback Centre Phoenix Fireplaces have seen their reputation increased by:
We find this service very user friendly, help is always at hand if required, gives us a good indication of how we are performing and ways of which we could improve. We would highly recommend this service.
Michelle Delorey
Manager, Phoenix Fireplaces
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