Facebook’s New Professional Services Launch

Andrew Hurrell • November 18, 2016

Hot off the pres...

Facebook’s New Professional Services Launch online reviews and testimonials

Really exciting to be bringing this news to you…

Hot off the press!!

I’ve only just been alerted to the fact that this is happening.

Facebook are shaking the system up and going into 2016 – if you’re a business and you trade locally, you’ll want to know about what I’m just about to show you.

Facebook are trying to claim – by the looks of things – the search for good business section when it comes to consumers. So when consumers are searching for the right business, they are obviously trying to set this up so that you stay in Facebook as a user and you find your businesses there.

It’s called “Professional Services.”

They’ve launched it but haven’t let anybody know so I suppose in the marketing world, we’d call it a “soft launch”. It looks like they’ve put a bit of time and effort into it though and at some point, they will publicly acknowledge the fact that this is going on inside Facebook, and so I wanted to give you the first head’s up of how it works.

So this is the page, and fairly obviously, it looks very Google-like in a way – really simple.


customer feedback centre online reviews and testimonials

So let’s do a search. If I’m looking for an obvious one ie, plumbers in London, but we could go anywhere. We could go Bolton, Basildon, Billericay; we could go anywhere at all in the UK – and across the world obviously but we’re only referring to the UK in this case.

So I’ve typed in ‘Plumbers London’ – and then I click “search.”

It will then bring up, in order based around the amount of ratings; the actual ratings a business has and when they received their last rating.

It will bring up the best plumbers in London, and so the top one here is Pose Bathrooms Limited – it’s got five out of five and has a rating of six. It tells us their phone number. It tells us where they’re located. There’s also a little map to highlight the plumbers around the area.

So effectively, it will be a great way of getting business. Well what you don’t want to do is fall behind. If you haven’t already got a constant flow of ratings or feedback going into your Facebook business page, then now’s the time to pick the game up because you definitely don’t want to be down the page. You definitely don’t want to be Plumbers 24/7 because they’ve got one star and thirteen ratings! Sorry for highlighting that Plumbers 24/7 – nothing personal!

You definitely want to be up the top, you want to be in the top three, and you can do that by getting a constant flow of reviews onto your business page on Facebook. If you would like any help or assistance or advice, I am very happy to give assist.

It’s hot off the press 2016, it will be interesting because technically it’s going to be a rival if not a successor maybe!

Maybe I’m being overdramatic here!

But maybe it will be a successor to the ones we all know, Yell.com, Thomson Local, Yelp, all the old boys.

Might have to do something to make their world a little bit different because if Facebook get it right now and properly, then people will end up going here. And of course we’ve given Facebook all the data it needs. We’ve given Facebook the correct data because we’ve created the business pages as business owners.

It’s only available on a desktop at the minute, so it’s not in the mobile app but I’m fairly sure Facebook will pull that into existence in the coming weeks and months.

So just to clarify, that’s a new service for Facebook users to find the best, most recommended businesses at that time, across the towns and cities of the UK using Facebook Professional Services.

Wow! It’s a biggie and we’ll keep you in the loop if we hear anymore further developments on it.



I hope the above article was of interest and you found it useful.


If you need our help, then please arrange a call with me.

ARRANGE A CALL
Andrew Hurrell Customer Feedback Centre online reputation management

Author: Andrew Hurrell


7 Reasons Online Reviews Are Essential for Your Brand
By Andrew Hurrell September 12, 2025
Discover why online reviews are essential for your brand's success. From building trust to boosting visibility, learn how reviews drive growth.
Stop Hiding Your Best Reviews - Here's Why Social Media Sharing Actually Matters
By Andrew Hurrell September 8, 2025
Discover why sharing customer reviews on social media boosts trust, reaches new and wider audiences, and drives more enquiries for your local business.
Stop Chasing Reviews and Start Getting Them Naturally
By Andrew Hurrell August 27, 2025
Stop chasing reviews! Learn how to collect genuine customer feedback affordably without annoying customers. Plus tips for showcasing reviews effectively.
Getting Your Google Reviews Working Harder on Your Website ?
By customer feedback August 23, 2025
Learn how to showcase Google reviews on your website to boost trust and conversions. Get live review integration that works automatically. 30-day guarantee.
Building Trust in Business: How to Show Customers You're the Real Deal
By Andrew Hurrell August 18, 2025
Discover why customers don't trust your business and learn proven strategies to build credibility through reviews, transparency & authentic customer experiences.
Common Pitfalls to Avoid When Responding to Bad Reviews
By Andrew Hurrell July 30, 2025
Bad reviews aren't the end of the world. How you handle them can strengthen your reputation if you do it right. Customers want to see you make things right.
Why Your Business Reputation Actually Matters (And What Happens When You Ignore It)
By Andrew Hurrell July 24, 2025
Your future customers are out there right now, looking for businesses like yours. Make sure they can find you - and trust you when they do with reviews.
How To Get The Google Review Link For Your Business: The Simple Guide Every Business Owner Needs
By Andrew Hurrell July 18, 2025
Learn how to find your Google review link in 3 simple steps and discover why customer reviews are crucial for local business growth and SEO rankings.
Why Customer Feedback Can Make or Break Your Business
By Andrew Hurrell July 16, 2025
UK businesses risk losing customers without proper feedback systems. Learn how customer reviews impact trust, sales, and reputation management.
Show More