Reviews: The Honest Truth

andrew • April 10, 2025

Share this article

Make it dead easy for people to leave you feedback

Blue

Ever been down at the pub and someone asks if you know a decent tradesman? That used to be how business was done - word of mouth, a good recommendation, job sorted.
These days? Everyone's glued to their phones, seeing what strangers on the internet have to say about you before they even think about calling.


Let’s Be Honest

I saw it with my own eyes yesterday - a man sitting in Costa needed his garage door fixed.
(I knew that because his wife was making it clear to him and everyone that wanted to know in the coffee shop that he hadn’t sorted this out, as he had promised her)
What was the first thing he did? Straight on Google. Had someone booked before he finished his flat white.
Here’s the mad part - he skipped right past four companies because their reviews were either old or just... missing.

Blank white screen with a thin black horizontal line near the bottom left.

(I know this because his voice was so loud that the entire cafe heard him run through each company's reviews, in great detail, I may add.)
 I always seem to attract this type of person, and I always end up sitting right next to them!!
Anyway, moving on…

What We’re Seeing


It’s the same story again and again:
  • Businesses with no Google profile are invisible
  • People trust online reviews more than their friends down the road
  • Top-quality businesses are losing jobs because all the praise is sat in someone’s text messages


Frustrating, Right?


You’re doing solid work. Your customers are super happy with the service you provide to them. But none of that love is online - just stuck in your inbox or floating around in private messages.
Meanwhile, some other company with shiny reviews is nabbing your next customer or patient.

The Fix is Simple


  • Ask your happy customers to leave a review
  • Always reply (even to the odd grumble)
  • Drop the stiff, formal stuff - just be you
  • Make it dead easy for people to leave feedbac k

I understand this is important, but I do not have the time.

Here's The Solutions

Blue infographic with smiling icons and text: “Ask happy customers to leave a review” and “Always reply.”

It’s cheaper than a tank of diesel, no long-term contract, and if it’s not working, you can walk away - no hard feelings.
Get in touch today, and we’ll show you exactly how many new customers or patients you could be winning by getting your reviews out in the open.

Give us a call on
01268 439917 ! No waffle, no pressure, just honest advice on how to get more work through proper feedback from the people who already love what you do.
Because right now, if you're not? Your best reviews are stuck in your pocket while someone else is taking your calls.

Discover what the Customer Feedback Centre could do for your business.

No contract required. Cancel anytime. Setup in as little as 24 hours.

Prefer to ask a question first? Use the contact form on our Contact page and we'll get back to you promptly.

Recent Posts

What to Do When You Get a 1‑Star Google Review (Without Panicking)
By Andrew Hurrell May 21, 2026
A 1-star Google review can sting. Learn how to respond professionally, handle fakes, and keep new 5-stars coming in. reply calmly, fix the issue, report fakes.
The Review That Nearly Became a Reputation Crisis
By Andrew Hurrell May 12, 2026
One missed appointment nearly triggered a reputation disaster. Discover the hidden mistake most businesses make after negative feedback.
Do Reviews Matter for Every Business?
By Andrew Hurrell May 7, 2026
Do reviews matter for your business? Yes - here’s why (and who needs them most), plus a simple way to get more reviews consistently without chasing.
Top 5 Businesses That Benefit Most From Google Reviews (Genuinely)
By Andrew Hurrell April 28, 2026
Google reviews can make or break trust. Here are 5 business types that benefit most, and how to automate review requests without chasing customers.
Why Customer Reviews Matter for Every Business, Not Just on Trustpilot
By Andrew Hurrell April 10, 2026
Why customer reviews matter for every business, not just Trustpilot, and how they help build trust, visibility and more enquiries.
Removals and Reputation: How AJ Stephenson Built Trust with 195 Google Reviews and 1,353 Reviews
By Andrew Hurrell March 24, 2026
See how AJ Stephenson Removals & Storage grew from 2 Google reviews to 195, plus 1,353 customer reviews, with the right support; Customer Feedback Centre.
Why Your Google Reviews Are Stuck - and How to Get Them Moving Again
By Andrew Hurrell March 16, 2026
Google reviews stuck? Learn why reviews stall and how to get genuine customer feedback flowing again with help from Customer Feedback Centre.
How the Customer Feedback Centre Helps Home Improvement Companies Get More Reviews - Effortlessly
By Andrew Hurrell February 27, 2026
Effortlessly get more reviews for your home improvements business with Customer Feedback Centre. Automate requests, respond fast, & manage it all in one place.
How Accountancy Companies Can Get More Customers Online
By Andrew Hurrell February 19, 2026
Get more clients for your accountancy firm — practical tips on building trust, collecting real reviews, and boosting your online presence.
I need to get more customer reviews for my business
By Andrew Hurrell February 4, 2026
Get more customer reviews with less hassle. Automate requests and showcase real feedback to build trust and attract new customers - no chasing needed.
Show More