Why Your Customers Should Do Your Marketing

andrew • March 25, 2025

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Get your customers talking online about your business

“Got happy customers? Get them talking.”

Had a recent chat with a builder from Norfolk. 
He was fuming.
" Lost another job, " he said. " Customer went with some cowboy instead. Cheaper quote, flashy website, loads of dodgy reviews. "
Proper wound up, he was.
Thing is, this builder does amazing work. His customers love him. But Google him? Crickets.
Mad, isn't it?

Red feedback button with three smiley faces and the words “Your Feedback”

Your best customers rave about you to their mates. Down the pub. At the school gates. Over the garden fence.
But online? Silence.
And that's where everyone's looking these days.
If your child needs a haircut, what do you do? You grab your phone. Google "barbers near me." And you’ll pick the one with decent reviews.
Didn't ask around. Didn't walk down the high street. Just... Google.
That's it.
Look, I'm 54, born and bred in Essex and work with loads of local businesses. Keep seeing the same problem.
Good businesses are losing out to rubbish ones. Just because they're not getting their happy customers talking online.

It's does my head in.

Because it's not hard to fix.

Google's Yellow Stars logo with five gold stars on a dark background

  • Got happy customers? Get them talking.
  • Got regular clients? Ask them for feedback.
  • Someone left a review? Reply to it.

That's literally it.
Get in touch and I'll show you how easy it is. No sales pitch, no complicated tech stuff.
Just straight talk about getting your customers to big you up online.
Because if that dodgy builder can do it...
Give us a call: 01268 439917

Discover what the Customer Feedback Centre could do for your business.

No contract required. Cancel anytime. Setup in as little as 24 hours.

Prefer to ask a question first? Use the contact form on our Contact page and we'll get back to you promptly.

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