How to get customer reviews without asking

In the first place, most fitters aren't comfortable asking for feedback in front of the customer. Even if the job has gone to plan and they know the customer is delighted.

So they will 'forget' to ask, even though you tell them every week how important it is to the company's future growth.

Secondly, even if they ask, the biggest challenge then kicks in when the customer then asks 'so how do we leave you a review?'

Now let's fast forward 10 minutes, and the customer's laptop is now open, and the fitter is explaining how they need a Google account to leave a review, or even if they have a Google account where to go to find the correct place to leave a review.

You could hope your customers will leave your company a review without being prompted. 

Or, politely ask for a review, and great news they told you they definitely would, they'll do it as soon as they've had dinner that night.

But you're still waiting and waiting.

Rarely does this happen, and it's not that your customer doesn't want to, but as soon as you leave them life kicks in again and the time needed to write that review invariably never happens, the moment has now passed.

You could chase up with a phone call a few days later to remind them, but you're going down the awkward conversation route for both parties again.

Introduce a service that will automatically ask your customers to leave you a review without creating that uncomfortable feeling, and make it as simple as possible for them to do this.

You probably have systems that run the day to day management of your business so doesn't it make sense to do the same with building a predictable ongoing reputation?

If this resonates with you, I would love to see if we can help you at the Customer Feedback Centre by offering you a 30 day NO RISK trial.

Until next time,

Andrew